Refund policy
RETURNS POLICY
A strict no-refund policy applies to all products unless the condition of the purchased item differs from the advertised description.
We do however offer size swaps in cases where the item purchased from Ahua doesnt fit well.
We as a business totally understand and want the customer to feel no stress at all when choosing their size as a copius of money is being spent on sneakers and clothing.
Size swaps are deemed as long as the below conditions are met:
- Tags are still attached.
- Box and packaging is in perfect condition as it was shipped over.
- No wear marks on sole or inner lining.
- All size swap shipping costs are covered by the customer.
If the above conditions are met and you require a size swap please email info@ahuaau.com If the above conditions are not met, we may not be able to assit.
If we do receive the item and notice signs of wear, it will be shipped back to you.
On arrival of the return and the item is inspected, we will then send over a code that can be used online to purchase the correct size. We allow 1 size swap only.
If we do receive the item and notice signs of wear, it will be shipped back to you.
On arrival of the return and the item is inspected, we will then send over a code that can be used online to purchase the correct size. We allow 1 size swap only.
If in cases, the size you require is no longer available. The code can be used for anything else online and there is no expiry date.
Please ensure you choose your sizes carefully. Any sizing concerns please don't hesitate to email us or message us on instagram @Ahua or message us on the live chat.
We only stock 100% authentic goods. If any item which has passed our rigorous authentication checks is deemed inauthentic, We will provide you with a full refund along with all associated shipping costs.