Exchange and Return Policy
Our Exchange and Return Policy is strictly limited to size corrections. We will only entertain requests for exchanges if there is an issue with the size of the product you received. You must contact us within 14 days of delivery unless alternative arrangements have been explicitly agreed upon. Please be aware that we do not accommodate exchanges or returns for products purchase due to change of mind.
Conditions and Guidelines
To qualify for an exchange, the item must the following conditions:
1) It must be unworn and remain in the same condition as when you received it, including the original packaging.
2) Proof of purchase must be provided.
3) The item should have all original tags intact and any additional laces and/or accessories that were included.
4) For sneaker items, there should be no creases from try-on or wear and no signs of sole wear or debris.
5) The item must be packaged in a shipping box and not a satchel.
6) Please note that the customer is responsible for the postage costs associated with the exchange.
7) The evaluation process may take up to 7 days from the receipt of return request and we retain the right to make the final decision regarding all return requests. For more detailed information and instructions, contact us via email at firstname.lastname@example.org
Store Credit Policy
In certain situations, we may only be able to provide credit instead of a refund. We understand that our products are often limited in availability and offering store credit allows you the flexibility to choose another item later. It is important to note that our store credit does not have an expiration date, ensuring your convenience and giving you ample time to make a future purchase.
For any inquiries or if you require assistance regarding our policy, please do not hesitate to reach out to our dedicated customer service team. We are committed to ensuring a smooth and satisfactory shopping experience for you.
By making a purchase from AHUA, you acknowledge and agree to abide by our return and exchange policy. We appreciate your understanding and eagerly anticipate the opportunity to assist you.